Frequently Asked Questions
Find answers about Cardova, shipping, tracking, returns, setup and customer support.
Product & Features
Does Cardova work with Apple Find My?
Does Cardova work with Apple Find My?
Yes. Cardova integrates directly with Apple's Find My network, allowing you to locate your wallet using the Find My app almost anywhere in the world.
Do I need a monthly subscription?
Do I need a monthly subscription?
No. Cardova works without any monthly fees or subscriptions. You pay once and enjoy all core tracking features.
How long does the battery last?
How long does the battery last?
Cardova is designed for long-lasting performance. Battery life varies depending on usage but is built to last for months between charges.
Does Cardova work worldwide?
Does Cardova work worldwide?
Yes. Cardova uses Apple's Find My network, which operates globally, helping you locate your wallet wherever the network is available.
Is Cardova rechargeable?
Is Cardova rechargeable?
Is Cardova rechargeable?
How do I set up Cardova?
How do I set up Cardova?
Simply charge Cardova, open Apple's Find My app, and follow the setup instructions provided with your device.
Can I make Cardova ring nearby?
Can I make Cardova ring nearby?
Yes. Using Apple's Find My app, you can make Cardova play a sound when it is within Bluetooth range.
How thin is Cardova?
How thin is Cardova?
Cardova is designed to fit comfortably inside most wallets without adding noticeable bulk.
Orders & Shipping
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Do you ship internationally?
Yes. Cardova ships to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link. You can also use our Track Order page.
What if my package is delayed?
What if my package is delayed?
Shipping delays can occasionally occur due to customs processing, carrier delays, or peak shipping periods. If your order has not arrived within the estimated delivery window, please contact us at support@cardova.co, and we will assist you.
Returns & Refunds
What is your return policy?
What is your return policy?
We offer a 30-day return policy. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
How do I request a refund?
How do I request a refund?
To request a refund, please contact our support team at support@cardova.co with your order number and reason for the return. We will provide further instructions.
How long do refunds take?
How long do refunds take?
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.
What items are non-refundable?
What items are non-refundable?
Gift cards, promotional items, and products that show signs of use or damage caused by misuse may not be eligible for a refund.