Refund policy
Last updated: June 2026
At Cardova, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return under the conditions outlined below.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
To start a return, please contact us at support@cardova.co.
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first contacting us and receiving return authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Personalized or custom-made products
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Gift cards
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Final sale items
Please contact us if you have questions regarding a specific item before making a purchase.
Exchanges
The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification.
To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For all return and refund inquiries, please contact:
.